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Saturday, October 21, 2017 
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Keynote Panel: CIO and Technology Leadership Strategies for Customer Experience

~ Customer Experience Summit 2017

Learn from CIOs, CTOs, CMOs and other Senior Technology Executives their successful strategies for both driving customer experiences AND responding to the business as they bring customer experience projects to IT.

James Marks, Director of Information Technology. Magellan Corporation

James Marks, Director of Information Technology. Magellan Corporation

Jim directs the Information Technology group at Magellan Corporation, a worldwide distributor of Specialty Steel Products.  With more than 30 years of experience managing data and developing software for dozens of companies, Jim has addressed a broad range of user experiences in mid-cap and Fortune 500 companies. 

 

Elizabeth Romero, Ph.D., Director, Learning Technology Solutions, University of Illinois at Chicago

Elizabeth Romero, Ph.D., Director, Learning Technology Solutions, University of Illinois at Chicago

Elizabeth has a Ph.D. in Educational Leadership and Organizational Development. She is the director of the Learning Technology Solutions team, a group of the University of Illinois at Chicago (UIC)  Academic Computing and Communications Center (ACCC). She is responsible for the central implementation and integration of learning technology systems, outreach, faculty development and technical support for the use of UIC s teaching and learning environments and tools.

 

Sonesh Shah, Director of Digital Marketing eCommerce & IoT, Robert Bosch Tool Corp

Experienced digital leader - currently leading all digital marketing, eCommerce and connected products for Bosch Tool Corporation in the US and Canada. Responsible for setting our digital strategy across our brands and supporting digital transformation efforts in both B2B and B2C. Passionate about the change that digital can bring to the brand - user relationship and growing brands in the digital age. all

 

Abdur Sulaiman Director of IT: Digital Transformation Omnichannel Store Systems Transformation Strategy and Architecture, Crate and Barrel

Abdur Sulaiman Director of IT: Digital Transformation Omnichannel Store Systems Transformation Strategy and Architecture, Crate and Barrel

Abdur Sulaiman has been with Crate and Barrel for the past 17 years. He started at Crate in the Product Information and Merchandising systems and delivering an API based approach for the merchandising systems. He moved to the supply chain and wareshousing management systems, leading many highly visible implementations including the Foreign trade zone project.


Moderator: Grant Smith, Director, Tools and Solutions, Americas, LANSA

Grant has over 20 years of experience in the technology marketplace both here in the US and abroad − working with hundreds of companies to assist them in gaining real business value from their software investments.  Grant has spoken at numerous industry events such as COMMON, COMMON Europe, DevCon, and other user groups across the country.



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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