Company Information

INOC

Overview

INOC's 24x7 global Network Operations Center (NOC) provides outsourced IT infrastructure monitoring and reporting services for enterprises and carriers. Skilled staff provides a 24x7 hands-on approach to problem resolution from our primary NOC in Madison, Wis., and a Disaster Recovery NOC near Chicago, Ill.

INOC proactively processes critical IT support issues and delivers timely information to improve the uptime, availability and performance of applications, servers, and networks. A powerful web portal, iMonitor QuickView, provides extensive reporting capabilities and visibility into IT infrastructure monitoring and support activity in real-time. INOC’s customizable NOC solution seamlessly integrates into a client’s existing IT operation and delivers
cost-effective 24x7 support to customers.

Offering intelligent real-time NOC monitoring services customized to meet our clients’ needs, INOC delivers uptime to businesses around the world.

Services Offered

INOC offers customized network, server and application monitoring services, including:

• 24x7 NOC Services
• SLA Monitoring

Request More Information from This Company

• Empowering the IT Support Manager
  
  This paper’s in-depth analysis of IT support activities for a sample of enterprises and service providers shows the value of differentiating activities based on skill level and the benefits of using a NOC to handle first-level support. Data was gathered from INOC’s fully operational 24x7 NOC, industry research and interviews with IT support engineers. Results of the study showed that 65% of support activities can be performed by first-level support staff, thereby increasing productivity and enabling specialists to focus on strategic business initiatives.
  
  
• Webinar: Delivering More Uptime in 2008
  
  Learn how to achieve a better return on your IT investment and increase the availability of your IT infrastructure and services. Gain insights into how you can stop fighting fire drills; start solving problems with dynamic reporting tools that document IT infrastructure and support activity; and, benefit from an outsourced 24x7 network operations center (NOC) that works with your IT Support staff.