Library

White Papers & Webcasts

• White Paper:
  Mastering Customer Interaction with Back-Office CRM
  
  The saying goes that you do business with people you know. But these days the reverse is true .. people do business with companies that know THEM. Back-office CRM organizes all customer data from throughout a company in a way that allows multiple departments to collaborate on customer care, allowing stellar service and more intelligent decision-making
  
  

  

• Webcast:
  Keynote Panel: Application Development Strategies & Trends
  
  Join top IT executives from Allstate Insurance, Lincoln Financial Group, Metavante Corp. and Sun Microsystems as they discuss the current movements in enterprise application development.
  
  

Please be sure to visit each of our Library Channels which allow you to view and download whitepapers, webcasts, articles and case studies by topical area.

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• Project Management
  Successful Virtual Teams: Collaboration and Organization | Putting Your PMO in Overdrive | MORE on Project Management...
  
  
• Disaster Recovery
  Disaster Recovery Best Practices|Planning for a Pandemic | More on Disaster Recovery...