Meeting the "Five C's" of the Secure IT Operations Management Challenge
A brief by Enterprise Management Associates
IT Operations Personnel provide essential services needed to keep vital information systems running smoothly. They are highly-skilled engineers who use powerful tools to supply remote support capabilities, tools that must be able to access a highly heterogeneous, distributed environment in "four wheel drive" mode.
Companies must be able to balance efficient access to this environment, with an eye on cost and service levels, but still provide the tight security that best practices and compliance requires to protect the critical infrastructure that could be compromised by these users.
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