How the SaaS Movement is Transforming Professional Services
By Jeffrey M. Kaplan, Managing Director of THINKstrategies, Sponsored by QuickArrow
Professional Services companies face unprecedented customer, competitive and operational challenges today.
Their customers are facing intensifying competition as a result of globalization and technological advancements. Barriers to entry within their respective industries are disappearing. Companies are no longer competing with just their peers in their own backyard, they must also contend with competitors from around the world. At the same time, the web is making it easier for customers to find new suppliers who can meet their needs from remote locations at a lower cost.
In response, many companies are experiencing a period of retrenchment and are significantly restructuring their operations to reduce day-to-day expenses and increase their profitability. For many companies this has led to downsizing their staffs and relocating many workers to home offices to reduce the cost of corporate space. It has also meant greater reliance on third-party suppliers, offshore resources and additional channel companies.
Traditional technology solutions have failed to fulfill their promises in this rapidly changing climate. Information Technology (IT) and enterprise applications are increasingly complex and costly. At the same time, they have also become more cumbersome to use and less flexible to fit companies’ changing business processes.
Fortunately, many of today’s SaaS solutions offer all the essential features and customization capabilities that most companies need, and a new level of functionality which legacy applications cannot match. This new functionality is derived from its web-based platform which permits anytime/anywhere access, real-time collaboration, and greater monitoring for compliance and cost-management purposes…
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