A Fruition Partners White Paper

Fruitionpartners.com

Abstract
Although ITIL is best commenced from an executive level to reinforce the commitment to change, we commonly see the Service Desk as the initiator within an organization. On a mission to become more effective and armed with a software package as well as a methodology, this team expands its reach and extends into the IT department.

Commonly this effort is undertaken with good intentions and is quickly straddled with political hurdles, cultural resistance, and unforeseen roadblocks. For those Service Desks we offer the following considerations to common issues that may impact your success.

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