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Business Service Management Links IT Services to Business Goals
A CA White Paper by Sarah Meyer,
CA SOLUTIONS MARKETING
www.ca.com
Abstract
Business activities and profitability increasingly depend on technology, challenging
IT to optimize services based on business priorities. The most effective way to deliver
business-optimized service is to adopt a process-driven, holistic approach to IT
operations, shifting the focus from technology to important services, and measuring
success from the service consumer’s perspective.
Download Complete White Paper!
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